Terms & Conditions

1. About These Terms

These terms and conditions apply to all services provided by My Cleaning Solutions Ltd (trading as "MCS Cleaning & Facilities"), a company registered in England and Wales (Company Registration Number: [To be confirmed]).

By engaging our services, requesting a quote, or using our website, you agree to be bound by these terms and conditions. These terms constitute a legally binding agreement between you and My Cleaning Solutions Ltd.

Registered Office: [Address to be confirmed]
VAT Registration: 487 5861 29

2. Services

We provide professional commercial cleaning services including but not limited to:

• Office cleaning and maintenance
• Healthcare facility cleaning (CQC compliant)
• End of tenancy cleaning
• Deep cleaning services
• Post-construction cleaning
• Airbnb and serviced accommodation cleaning
• Communal area cleaning

All services are provided in accordance with industry standards and health & safety regulations.

3. Booking and Payment

3.1 Quotations

All quotations are valid for 30 days unless otherwise stated. Prices may vary based on property condition, access requirements, and specific client needs.

3.2 Payment Terms

• Payment is due upon completion of services unless otherwise agreed
• We accept cash, bank transfer, and card payments
• Late payments may incur additional charges
• Invoices are payable within 7 days of issue

4. Cancellations and Rescheduling

Clients may cancel or reschedule services with at least 24 hours' notice. Cancellations with less than 24 hours' notice may incur a charge of up to 50% of the agreed service fee.

5. Insurance and Liability

5.1 Insurance Coverage

My Cleaning Solutions Ltd carries comprehensive insurance including:

• Public Liability Insurance (£2,000,000)
• Employers' Liability Insurance
• Professional Indemnity Insurance

5.2 Limitation of Liability

Our total liability for any claim is limited to the cost of the specific cleaning service provided, except where prohibited by law.

5.3 Exclusions

We are not liable for:

• Pre-existing damage to property or items
• Items of high value (over £500) not disclosed prior to cleaning
• Damage resulting from normal wear and cleaning processes
• Consequential, indirect, or special damages
• Loss of business, revenue, or profits
• Damage caused by client's failure to follow preparation instructions
• Items left in cleaning areas without prior notification
• Electronic equipment damage (unless due to negligence)

5.4 Client Responsibilities

Clients must:

• Declare any valuable or fragile items before cleaning
• Ensure safe access to all areas requiring cleaning
• Report any damage within 24 hours of service completion
• Provide accurate property information and access details

6. Health & Safety

We are committed to maintaining high health and safety standards:

• All staff are trained in health and safety procedures
• We use appropriate PPE and safety equipment
• Cleaning products comply with relevant regulations
• We follow CQC guidelines for healthcare facilities

7. Data Protection

We process personal data in accordance with our Privacy Policy and UK GDPR requirements. Client information is kept confidential and used solely for service provision.

8. Complaints and Disputes

We aim to resolve any complaints promptly and fairly. Please contact us within 48 hours of service completion for any issues. We will investigate and respond within 5 working days.

9. Intellectual Property

All content on our website, including text, images, logos, and trademarks, is the property of My Cleaning Solutions Ltd and is protected by intellectual property laws. Unauthorised use is prohibited.

10. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, extreme weather conditions
• Government regulations or restrictions
• Labour disputes, strikes
• Pandemics or public health emergencies
• Infrastructure failures

In such cases, we will reschedule services as soon as reasonably practicable.

11. Termination

Either party may terminate ongoing cleaning contracts with 14 days' written notice. Immediate termination may occur in cases of breach of terms, non-payment, or health and safety concerns.

12. Website Terms

12.1 Website Use

You may use our website for legitimate business purposes only. Prohibited activities include:

• Automated data collection or scraping
• Attempting to gain unauthorised access
• Transmitting harmful code or content
• Interfering with website functionality

12.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of external sites.

13. Consumer Rights

If you are a consumer (as defined by the Consumer Rights Act 2015), you have additional rights that cannot be excluded by these terms, including:

• Right to cancel within 14 days (for certain services)
• Right to services performed with reasonable care and skill
• Right to redress for unsatisfactory services

These terms do not affect your statutory consumer rights.

14. Environmental Responsibility

My Cleaning Solutions Ltd is committed to environmental sustainability:

• We use eco-friendly cleaning products where possible
• We implement waste reduction practices
• We comply with environmental regulations
• We promote sustainable cleaning methods

15. General Terms

15.1 Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

15.2 Amendment

We reserve the right to update these terms at any time. Changes will be communicated to existing clients and published on our website with 30 days' notice.

15.3 Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.4 Entire Agreement

These terms constitute the entire agreement between the parties and supersede all prior agreements, representations, or understandings.

16. Contact Information