Privacy Policy

1. Introduction

My Cleaning Solutions Ltd (trading as "MCS Cleaning & Facilities") is committed to protecting your privacy and personal data. This policy explains how we collect, use, and safeguard your information in compliance with UK GDPR and Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (phone, email, address)
• Property details and access information
• Service preferences and requirements
• Payment information
• Communication records

2.2 Website Information

When you visit our website, we may collect:

• IP address and browser information
• Pages visited and time spent on site
• Referral sources
• Device and browser type

3. How We Use Your Information

We use your personal information to:

• Provide and deliver our cleaning services
• Process bookings and payments
• Communicate about services and appointments
• Improve our services and customer experience
• Send relevant marketing communications (with consent)
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

• Contract: To fulfil our cleaning service agreements
• Legitimate Interest: To improve services and customer support
• Consent: For marketing communications and cookies
• Legal Obligation: To comply with tax and regulatory requirements

5. Data Sharing

We do not sell or rent your personal information to third parties. We may share your data only in the following circumstances:

• With our cleaning staff to provide services
• With payment processors for transaction processing
• With legal authorities when required by law
• With professional advisors (accountants, lawyers) when necessary

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• Secure data storage and transmission
• Regular security updates and monitoring
• Staff training on data protection
• Limited access to personal data on a need-to-know basis

7. Data Retention

We retain your personal data only for as long as necessary:

• Customer records: 6 years after last service (for tax purposes)
• Marketing communications: Until you opt out
• Website data: 2 years from collection
• Payment records: 6 years (for legal compliance)

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing of your data
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to improve your browsing experience. You can control cookie preferences through your browser settings. Essential cookies are necessary for website functionality.

10. Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on our website with the updated date. Significant changes will be communicated directly to our customers.

11. Contact Information